Friday, December 19, 2008

I love moo!

I just wanted to take the time to do a quick Shout-out to Moo.

Late last month I ordered a set of stickers and a set of 100 minicards. The minicards were posted first, but I received the stickers first. And they are SOOOO fantastic! I was really impressed with the quality, and love all the little quirks and suprises in the packaging! Well done that company.

My minicards, sadly, have not found me yet. Post seems to be a complicated affair where I am concerned, both at home and at work - I receive mail meant for random strangers halfway across the city and I'm sure there is a special someone somewhere who receives mail for me that I never know about. Well, the minicards are with that special someone methinks! Anyway, I emailed moo yesterday and mentioned to them that the minicards were being a little wayward, and simply asked that if managed to make their way back to whence they came, that I'd love it if they could resend them to a different postal address (my parents - they never seem to have mail problems).

This morning I had an email from one of the lovely people at moo delighting me with the news that they weren't ok with just updating my address, no, they were going several steps further and had requeued my minicard print job and would be sending me another set!

Moo, I don't think you could delight me any more! Thank you so much for being a wonderful example of what customer service is all about.

2 comments:

Denise said...

Hello,
what a lovely post - thank you, from everyone at MOO. We're so sorry your cards haven't made it yet - fingers crossed for the next set!

bwagy said...

Moo are legends!

My first business cards were from them:
http://www.flickr.com/photos/bwagy/2772891685/

Continuously get comments.